For many business owners in Calgary, the recent water main break has evoked a sense of unsettling familiarity, reminiscent of the significant disruption they faced back in 2024. This is a situation that no one wants to experience again, yet here we are.
In a heartfelt appeal, Mayor Jeromy Farkas has urged residents to support the local stores situated within the affected areas as they grapple with the challenges posed by the recent crisis.
As reported by Jennifer Keiller from CBC News, on January 2, 2026, the latest incident occurred just when Shawn Kearns was preparing to close his shop, Greenbriar Market and Refillery, located on Bowness Road. Despite the chaos surrounding him, Kearns felt a sense of relief at not being directly impacted this time. His previous experience during the 2024 water main break had resulted in an estimated loss of $30,000 due to a drastic decline in customer visits. Thankfully, he and his co-owner still have their Crossroads Market location operational to help mitigate losses.
The current boil water advisory affects various neighborhoods including Point McKay, West Hillhurst, Parkdale, and Montgomery, creating a sense of déjà vu among those who endured similar hardships two years prior. Businesses are now faced with the added burden of ensuring that their water is boiled before use for anything from handwashing dishes to preparing food and beverages. This extra precaution can complicate daily operations significantly.
Moreover, road closures are raising concerns among business owners about potential declines in customer traffic. For example, NOtaBLE The Steakhouse took to social media to inform patrons that they remained open for New Year's Eve, complete with instructions on how to reach them despite the disruptions.
Annie Tran, who runs Now Nails and Spa, expressed her frustration at having to scramble for solutions following the water main break. Her salon is located on a section of 16th Avenue N.W. currently inaccessible to vehicles, leaving her uncertain about how clients would reach her services. Additionally, Alberta Health Services mandates that any water used in pedicure basins or for manicure soaks must be boiled during a boil water advisory, which complicates their services immensely. Tran pointed out, "Water is crucial for what we do here. With pedicures and manicures requiring significant amounts of water, the advisory complicates our operations considerably." She is even contemplating pausing certain services if the advisory persists for an extended period.
Paul Hopfner, co-owner of Abbey’s Creations Ice Cream, described the situation as "déjà vu," expressing gratitude that this incident occurred during a quieter season rather than the bustling summer months when ice cream sales peak. Nevertheless, he acknowledged the strain these interruptions place on businesses, stating, "If we face major disruptions every year, it becomes incredibly challenging. This can jeopardize the viability of one or two businesses in Montgomery."
During the city’s update regarding the water main issue, Mayor Farkas passionately called on Calgarians to rally around their local businesses. In his words, "Now, more than ever, our community needs to step up and show support for our neighbors. We recognize the challenges they face, and the city's administration is committed to providing assistance where possible."
The Mayor has even made it a point to visit local establishments to understand the hurdles they are encountering first-hand. However, he did not guarantee any specific financial aid but emphasized that the city's focus remains on devising clear timelines for restoring normalcy to the affected areas.
Kearns, despite no longer operating a shop in the impacted zone, expressed his hope that the city will provide some form of assistance to the beleaguered small business owners this time around. He recalled the previous lack of support: "Last time, we were told, 'too bad, so sad, you're on your own.' I sincerely hope there will be a change in approach this time."
This situation raises critical questions: How can communities better support their local businesses during times of crisis? What measures should municipalities put in place to prevent such incidents from recurring? Share your thoughts below!
